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FAQ's

How do I place my order?

Online order:

Simply select from the given package and click on 'Order Now'. Fill in the small form and pay via credit card through available payment methods.

Place your order to the consultant:

You can also contact our design consultant through live chat or calling our hotline anytime. The consultant will help you select the appropriate package for you and will also help you in making payments. Once you have made the payment LogoBench starts working on developing your designs.

How do i contact LogoBench for further details and inquiries?

For further details and inquiries you can contact our customer support services are available 24x7. If you have already placed an order a separate account is created for every customer. Each customer is communicated through that account area and all the details and designs are also discussed in account area.

Who has the copyrights of the final designs?

LogoBench will provide complete ownership and copyrights to the customer for the designs when the product is delivered. Before the finalization of the project, the ownership and copyrights will be held by LogoBench.

How is the final design delivered to the customer and how the copyrights are transferred?

The final designs are also uploaded in customer's account area from where the designs can easily be downloaded. Furthermore, LogoBench can also email the final designs to the customers if required. Signed copyright transfer documents are also given to the customers only after completion of designs and customer is 100% satisfied.

What is the benefit for explanation animation?

Explanation Animation allows you to embed the video on your site helping your brand to boost sales. It will build your brand resulting in great social activity.

Who hosts the video?

Two options are available for hosting your video; first is we host it on our channels i.e. YouTube or Vimeo which will help us reach potential clients. Second is, you can host the video on your website if you've the storage space.

What are the payment methods?

Customers can pay via any of the following methods:
  • Credit Cards
  • PayPal
  • Wire Transfer
  • Bank Cheques

How long does it take to get initial concepts?

Once you have placed an order LogoBench starts working on your idea and it takes between 24 to 48 hours to get ready the initial concepts. In case of urgency you can go with the rush delivery option for quicker turn-around time of 24 hours. The initial concepts are uploaded in customer's account area.

What if I don't like any of the initial design concepts?

You have the option to either request a revision or a refund. Read our refund policy and money back guarantee section for details. Customer can ask for unlimited revisions until he is 100% satisfied, but once a revision has been ordered, the refund policy doesn't stand. Furthermore, customer can also upgrade the package for additional new concepts.

How long does it take to create the video?

It takes around 4 to 6 weeks to complete a simple 1 to 3 minute illustration video. Some videos can take up to two months for completion; therefore, it is advised that you contact us two months prior to your marketing campaign or any other occasion you want the video for.

Can I choose my own voice – over talent?

It is advised that you use our own voice - over talents as they're more experienced and well versed in different languages. We will provide you with several voice samples – including both male and female – for you to choose the most appropriate one for your video.

On what factors do the price of the video depends?

Three factors determine the price of the video; first being the style i.e. one can choose infographic, stick figure or cartoon – style videos; second is the language required; and finally third being, the complexity of the video.

Can the video be ordered in multiple languages?

Yes, the video can be ordered in multiple language' but it will take approximately two weeks to complete the it because its translation of the voice – over text, recording of the narration and the editing adjustment of the video is a critical stage. Also, the charges would be extra for this depending on the style of the video.

What is the format and definition of your videos?

Our videos are crisp and clear because we create them in 1080 HD Quality.

Call now: 877-326-0220
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